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Promoted articles

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    Knowledge base

    (Keypad) Getting Started

    (SKS-500) Shade Remote

    • (SKS-500) Sidekick Shade remote Manuals

    (Keypad) Purchase Questions

    (SKS-500) Shade remote

    • (SKS-500 ) Shade Remote order related questions
    • (SKS-500) Shade Remote technical support options
    • (SKS-500 ) Shade remote where to buy

    (Keypad) Video Information

    (SKS-500) Shade Remote Videos

    • (SKS-500) Sidekick Remote How to use Videos

    (Keypad) Known Issues

    Power related

    • (Sidekick) No led when a key is pressed or all leds flicker when pressed

    (Keypad) Knowledge Base Articles

    Sidekick advanced functions

    • (Sidekick) Removing a shade from a Sidekick Shade remote channel

    All Video List

    All

    • Support Videos
    • Support video list

    (Bond Bridge Pro) Getting Started

    Set Up

    • (Bond Bridge Pro) Set Up Guide
    • (Bond bridge Pro) Adding devices to your sidekick
    • (Bond Bridge Pro) Adding a Sidekick
    • (Bond Bridge Pro) Setting up and Using HomeKit
    • (Bond Bridge Pro) Somfy shade with slider control

    (Bond Bridge Pro) Purchase Questions

    Ordering the Bond Pro

    • (Bond Bridge Pro) Our Website
    • (Bond Bridge Pro) Returns

    Customer Support

    • (Bond Bridge Pro) Technical Questions
    • (Bond Bridge Pro) Order Related Questions

    (Bond Bridge Pro) FAQ

    General

    • (Bond Bridge Pro) Integration drivers
    • (Bond Bridge and Pro) Finding MAC address
    • (Bond Bridge Pro) Power Over Ethernet
    • (Bond Bridge Pro) Supported RF remote controls
    • Changing Password using the Bond Home application
    • What ports do Alexa and Google Home use with bond devices
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    (Bond Bridge Pro) Knowledge Base Articles

    Problem Solving

    • (Bond Bridge & Pro) Green WiFi reset
    • (Bond Bridge & Pro) allen + roth shade help
    • (Bond Bridge & Pro) Center ring colors
    • (Bond Bridge Pro) Factory White Reset
    • (Bond Bridge Pro) Integration Problem Solving
    • (Bond Bridge Pro) How to connect to a new WiFI network using the Green (WiFi) Reset

    Advancced Settings

    • (Bond Bridge & Pro) Setting the shade type
    • (Bond Bridge & Pro) Not able to dim ceiling fan light through Integration
    • (Bond Bridge Pro) Removing / deleting a device
    • (Bond Bridge Pro) Moving devices to Bond Bridge Pro
    • (Bond Bridge Pro) Setting schedules using the Bond Home application
    • (Bond Bridge Pro) Advanced Network Settings
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    (Bond Bridge Pro) Video Information

    Advanced settings

    • (Bond Bridge Pro) Advanced Settings videos

    Setup

    • (Bond Bridge Pro) Initial Set UP

    (Bond Bridge Pro) Known Issues

    Bond Related

    • (Bond Bridge Pro) Remote recorded manually do not have a dimmer

    (Outdoor Lighting) FAQ

    General

    • (outdoor Lighting) Supported Products
    • Changing Password using the Bond Home application

    (Outdoor Lighting) Getting Started

    Set Up

    • (Outdoor Lighting) Set up

    (Outdoor Lighting) Knowledge Base Articles

    Advanced Settings

    • (Outdoor Lighting) Setting low end trim
    • (Outdoor Lighting) Advanced Network Settings

    Problem Solving

    • (Outdoor Lighting) Changing password
    • (Outdoor Lighting) Led colors
    • (Outdoor Lighting) Integration Problem Solving

    (App) Announcements

    What's New

    • What's new in version 3 firmware

    (App) Video Information

    (App) Application feature videos

    • (APP) Application feature videos

    (App) FAQ

    Account related information

    • (App) Change password
    • (App) Find Bond Token and Account code
    • (App) Password Reset

    General

    • (APP) How to find the App version on the Bond Home Application.
    • (APP) How to find the Bond Serial Number
    • (App) Changing Password using the Bond Home application
    • (App) How do I set Alexa to work with my bond

    (App) Knowledge Base Articles

    Advanced Settings

    • (APP) Delete account
    • (App) Version 3 Firmware update
    • (App) Why are groups not avaialble
    • (APP) Bond Widget
    • (App) Setting low end trim
    • (Bond Bridge and Pro) Removing / deleting a device
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    (App) Getting Started

    Set Up

    • (APP) Setting up your device with the Bond Home application
    • (App) Setting up and Using Groups
    • (APP) Unpairing and Removing a Shade
    • (App) Setting schedules using the Bond Home application

    (SBB) Getting Started

    Set up

    • (SBB) Smart by bond Set Up Guide
    • (SBB) Adding and Managing Remotes
    • (SBB) Voice commands for Alexa and Google

    Set up FAQ

    • (SBB) Where is the pin
    • What ports do Alexa and Google Home use with bond devices
    • (SBB) Correcting fan paired to wrong transmitter
    • (SBB) Turning access point on for set up
    • (SBB) serial number showing as WiFi network
    • (SBB) Changing Password
    See all 10 articles

    (SBB) Knowledge Base Articles

    Advanced Settings

    • (SBB) Firmware Update
    • (SBB) Setting schedules using the Bond Home application
    • (SBB) Power-on State
    • (SBB) Advanced Network Settings
    • (SBB) Managing Light and Dimmer using the Bond Home application
    • (SBB) Wiping data when removing device - Bond Home application
    See all 8 articles

    Problem Solving

    • (SBB) Integration Problem Solving
    • (SBB) How do I Reset my Fan that is connected to BOND

    (SBB) Video Information

    Setup

    • (SBB) Ceiling Fan Setup Video

    (SBB) Purchasing Questions

    Contacting Customer Service

    • SBB - Customer Service Hours of Operation

    (SBB) Announcements

    New Features and functions

    • (SBB) New fan timer

    (SBB) Known Issues

    Known Application Issues

    • (SBB) Newly Added Fan not Showing Up in the Application

    (Bond Bridge) Getting Started

    Setup information for bond home application

    • (Bond Bridge) Setup manual for Bond Home application
    • (Bond Bridge & Pro) Programming a Fireplace remote
    • (Bond Bridge) Adding a Ceiling Fan
    • Bond Bridge - Alexa commands when using the Bond Home application
    • (Bond Bridge) - Google commands when using the Bond Home application
    • (Bond Bridge & Pro) - Add a shade using the Bond Home application

    User Guide and Instruction Manual - bond bridge

    • (Bond Bridge) Add a Generic Device

    (Bond Bridge) Knowledge Base Articles

    Problem Solving

    • (Bond Bridge) How to determine an IR or RF remote.
    • (Bond Bridge) Center ring colors
    • Google Assistant troubleshooting when using the Bond Home application
    • Alexa integration troubleshooting when using the Bond Home application
    • Integration Problem Solving
    • (Bond Bridge) programming the IN2TX45 remote using the Bond Home application
    See all 12 articles

    Advanced Settings

    • (Bond Bridge) Setting the shade type
    • (Bond Bridge) Not able to dim ceiling fan light through Integration
    • (Bond Bridge) Removing a device
    • (Bond Bridge) Setting schedules using the Bond Home application
    • (Bond Bridge) Advanced Network Settings
    • Integration Information - Bond Home application
    See all 10 articles

    (Bond Bridge) Known Issues

    BOND Related

    • (Bond Bridge) Possible RF transmit problem
    • Bond Bridge - 2.4GHz remotes are not supported
    • (Bond Bridge & Pro) Remote recorded manually do not have a dimmer

    Third Party Related

    • Reconnect (link) Google Integration
    • Reconnect (link) Alexa Integration
    • Reconnect (link) Alexa and Google integrations

    (Bond Bridge) FAQ

    General

    • (Bond Bridge and Pro) Why doesn't the center ring flash anymore
    • (Bond Bridge) - ID showing as a WiFi network
    • (Bond Bridge & Pro) Supported RF remote controls
    • (Bond Bridge) Changing email address for bond account
    • What ports do Alexa and Google Home use with bond devices
    • Bond Bridge - Can I still use my remote control after I set up the bond to control the appliance?
    See all 11 articles

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