Google Assistant troubleshooting when using the Bond Home application

Devices not showing up

  • Power the BOND off for 30 seconds by removing the USB connector.
  • Power the BOND back on by plugging the USB connector into the BOND.
  • When the BOND center ring is solid blue wait 2 minutes for the Bond Bridge, the Bond Home application and our server to be synchronized.
  • Clear the cache from the default browser used on the device with the Google assistant application.
  • Open the Google assistant application.
  • Go to add devices + and disable Bond Home.
  • Re-enable Bond Home.  You should be asked to log into your BOND account.
    • Make sure you've entered the correct login username and password paying special attention to capitalization and blank spaces before and after the username and password.
  • Once the linked is established a sync will be done.
  • Once the sync completes the BOND devices should be there and work.

Devices not Working

  • If Google responds back "Server is unresponsive" or "Sorry, I couldn't reach Bond Home" and this happens on more than 1 Bond controlled device please power the Bond Bridge off and on.
    • Power the BOND off for 30 seconds by removing the USB connector.
    • Power the BOND back on by plugging the USB connector into the BOND.
    • When the BOND center ring is solid blue wait 2 minutes for the Bond Bridge, the Bond Home application and our server to be synchronized.
    • Ask Google to Sync devices.  There should be no new Bond Bridge devices discovered.
    • Try controlling the devices again.
      • If the problem has not be resolved, please power your router off and on making sure to make sure all connected users to the router are aware there will be a short loss of connectivity.
      • Power the BOND off for 30 seconds by removing the USB connector.
      • Power the BOND back on by plugging the USB connector into the BOND.
      • When the BOND center ring is solid blue wait 2 minutes for the Bond Bridge, the Bond Home application and our server to be synchronized.
      • Ask Google to Sync devices.  There should be no new Bond Bridge devices discovered.
      • Try controlling the devices again.

If the suggestions above do not resolve the issue you are having with Google controlling your Bond devices, please reach out to our customer service team at customerservice@bondhome.io or by selecting Help in the Bond Home application settings menu.

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