Error code lookup

Overview

If you see an error code in the Bond Home app, the fastest way to troubleshoot is to capture the exact error and when it appears. Error codes can depend on the product, setup step, device type, app version, network state, or integration.

What to collect

Please collect:

• The exact error code or message.
• A screenshot of the error, if possible.
• The product you are setting up or controlling.
• The step where the error appears.
• Your phone type: iOS or Android.
• Bond Home app version.
• Whether the Bond Bridge or Bond Bridge Pro is connected by Wi-Fi or Ethernet.
• Whether the Bond device appears online in the Bond Home app.

Quick checks

Try these basic checks first:

1. Close and reopen the Bond Home app.
2. Confirm your phone has internet access.
3. Confirm the Bond device appears online.
4. If you recently changed app permissions, restart the app.
5. If the issue is during setup, confirm you are following the setup flow in the Bond Home app.

When to contact Support

Contact Support if:

• The same error appears again.
• The error appears after scanning a QR code.
• Setup cannot continue.
• You are not sure what the error means.
• The error happens during account, order, warranty, or device-impacting workflows.