Shared Access Overview

Shared Access in the Bond Home App

Shared Access allows dealers and homeowners to share access to the same Bond Home setup without sharing usernames or passwords.

This feature is designed for dealer-installed projects. A dealer can create and set up a customer’s home in the Bond Home app, then transfer ownership to the homeowner when the installation is complete.

After the transfer, the homeowner can choose to keep the dealer connected for future support.

Shared Access is available starting with Bond Home app v2.65.1.

Why use Shared Access?

Shared Access helps by allowing:

• Dealers to set up a customer’s home from their own Bond Home account.
• Homeowners to take ownership after installation.
• Dealers to remain the primary contact for the customer.
• Dealers to retain secure remote access for off-site support, if the homeowner allows it.
• Dealers to manage multiple customer properties under one Bond Home account.
• Users to avoid sharing account usernames and passwords.

How it works

1. The dealer creates and sets up the customer’s home.
2. The dealer completes setup and device pairing.
3. The dealer shares access with the homeowner by link, SMS, Signal, or QR code.
4. The homeowner accepts the invitation.
5. Ownership is transferred, while dealer support access can remain enabled.

Important notes

• The homeowner controls whether the dealer keeps access after the transfer.
• Dealer access is selected by default during the transfer, but the homeowner can turn it off.
• Dealers should use their own dealer or company account when setting up customer homes.
• Dealer contact information may be visible to the homeowner.
• Shared Access can also help dealers manage multiple customer properties from one account.