Gary

Status indicator gone in application

1. Known Issues
2. Known Application issues

When you activate a fan function in the BOND application a green ring surrounds the function that is selected.  We have had users tell us that when you go out of the BOND application and back in, t...

• Edited October 03, 2018 21:23
• 2 followers
• 0 comments
• -1 votes

How to Delete (Remove) a Device from your BOND

1. FAQ
2. General

Removing a device is a simple procedure from within the BOND application.  Please follow the instructions below if you want to remove a device from your BOND. Please open the device from the BOND ...

• Edited September 12, 2018 20:18
• 1 follower
• 0 comments
• 0 votes

Light State Tracking

1. FAQ
2. Fans

We have a feature that will help prevent the BOND turning the ceiling fan light to the wrong state when using an integration (Alexa, Google, IFTTT) for light control. This feature is called Light S...

• Edited August 29, 2018 21:00
• 4 followers
• 3 comments
• 3 votes

Changing email address for BOND account

1. FAQ
2. General

The Olibra support staff can't change the email address associated with your BOND account.  If you need to change or modify the email address, please create a new account by closing the BOND applic...

• Edited August 29, 2018 18:21
• 1 follower
• 0 comments
• 1 vote

IFTTT not updating BOND server

1. Known Issues
2. Third Party Related

When a non state device (ones without a display screen on it) device is controlled with an IFTTT event the state is not updated on the back end.  This will result in the application not showing the...

• Edited August 16, 2018 16:02
• 2 followers
• 0 comments
• 1 vote

Current Application Version

1. Announcements
2. BOND Updates

Please see the information below that indicates the current BOND application versions for Android and iOS along with the current firmware version. iOS App V1.137.3 - released 2/13/2019 Supports ne...

• Edited February 13, 2019 21:52
• 5 followers
• 0 comments
• 3 votes

Dim Center Ring

1. FAQ
2. General

You can control the intensity of the Center ring by going into the hardware settings for your BOND unit by selecting the pencil icon.  Once in settings, you can control the brightness by moving th...

• Edited July 06, 2018 17:16
• 1 follower
• 0 comments
• 1 vote

Android application ICONS out of order

1. Known Issues
2. BOND Related

We are aware of an issue where the application icons are out of order in the Android application.  Please see the image below comparing the same remote configuration in the Android and iOS applicat...

• Edited July 06, 2018 20:30
• 1 follower
• 0 comments
• 0 votes

Alexa not Showing BOND Devices

1. Knowlegebase Articles
2. Problem Solving

Please try the steps below to see if this allows Alexa to control the BOND ceiling fans. Power the BOND off for 30 seconds by removing the USB connector. Power the BOND back on by plugging the usb...

• Edited July 05, 2018 14:00
• 1 follower
• 0 comments
• -2 votes

Trouble Shooting Programming the BOND

1. Knowlegebase Articles
2. Problem Solving

Steps to try and get the remote to program the BOND Make sure the device the application is on is connected to the internet. Create a new device and try again using the steps below. Get closer (1 ...

• Edited July 03, 2018 17:06
• 1 follower
• 0 comments
• -15 votes