bond bridge - Setup manual for bond home application

***Important note***
IFTTT is no longer supported in the Bond Home application.  IFTTT will continue to be supported in the bond bridge application through the end of 2019.

Set up Sections

Setting up on an (Android) Device

Adding a Device (Android)

Setting up on an (iOS) Device

Adding a Device (iOS)

Special Settings

State Tracking

Adjusting the Center Ring Brightness

Setting up and Using Amazon Echo

Setting Up and Using Google Home

Setup (Android)

  1. Make sure that you have a stable and working wireless network.
  2. Plug the bond into an outlet.
  3. The bond center ring light will be white while the bond is in boot up mode.
  4. The bond center ring light will be flashing green when the bond is ready to be used. If the bond light ring is not flashing green, try performing a WiFi (Green) reset.  https://olibra.zendesk.com/hc/en-us/articles/115002787731-bond-bridge-How-to-connect-to-a-new-WiFI-network-using-the-Green-WiFi-Reset?product=bond-bridge

*** Important note ***

If the bond center ring light is red, contact customer service at customerservice@bondhome.io.

  1. Download the bond app. at https://play.google.com/store/apps/details?id=io.olibra.bondapp&hl=en
  2. Open the bond application.
  3. If you already have a bond account, simply log in and continue to the next step. If you do not have a bond account, press Create Account and enter your name, email, and a password and click Create Account.
  4. Once logged in, click the + sign at the bottom (middle) part of your application screen and choose Bond Bridge.

***You will get a pop-up message recommending using the legacy app. instead. Just click Ignore.***

  1. Once you are on the setup screen, select Continue.
  2. Select your bond WiFi (bond serial number) shown under nearby devices. If you are unable to connect to the bond WiFi, please follow the procedure in https://olibra.zendesk.com/hc/en-us/articles/360000320952-bond-bridge-Can-t-Connect-to-BOND-WiFi-Web-user-Interface?product=bond-bridge to manually connect the bond to your account.
  3. Select the network you wish to connect to and enter the network password. If you do not see your network, refresh the list by pulling the list down and releasing it.
  4. Once connected to your network, the BOND light ring will turn blue.

*** Important note ***

If the bond is unable to connect to your WiFi network, the bond center ring light will turn orange. Please try the following:

  1. Make sure you are entering your correctly entering your password.
  2. Try a WiFi reset and try the setup process again.
  3. Try resetting your WiFi router.
  4. Unplug your BOND, wait 30 seconds, and plug it back in.
  5. If you are still having issues connecting to WiFi, please contact us at customerservice@bondhome.io.

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Adding a new device (Android)

  1. From the Device screen on the bond home app., click the + sign at the bottom (middle) of the application.
    mceclip0.png
  2. Choose Remote Control.
    mceclip1.png
  3. Choose your bond.
    mceclip2.png
  4. Select Ceiling Fan
    mceclip3.png
  5. Set Device Name & location.
    mceclip4.png
  6. Select Continue.
  7. Choose the function/button that best represents the function of your remote to be programmed into the bond – i.e. Power On/Off, Speed, Light, etc.
    mceclip6.png

    *** Important Note***

    If your remote is an IR remote, please select “Advanced Settings”, change Signal Type to IR and click Save.

    mceclip7.png
  8. Begin the scanning process on the application by following the on-screen instructions and selecting Start.
    mceclip8.png

 

  1. Aim your remote at the bond and press the button repeatedly until the bond center ring light turns green.  Please have the remote about 2 feet away from the bond.
  2. Once the bond center ring lights turn blue, you will be asked to choose your remote from a list of remotes that matched the signal. Test them and select the best fit.
    mceclip9.png
  3. Select “Use this remote”.
  4. Select Done.

*** Important note ***

If you were unable to program your remote please try the following:

  1. Try changing the remote batteries.
  2. Instead of repeatedly pressing the function, try pressing and holding the function.
  3. Get closer (1 foot) or further away (4 feet) from the BOND and try again.
  4. Try pointing the remote directly at the BOND front or sides when recording.
    1. The front part of the Bond unit is opposite the USB port.
  5. Go back to step 7 for choosing a command and try recording a different function.
  6. If unsuccessful, power cycle the bond by unplugging it, and plugging it back in after 30 seconds.
  7. If you are still unable to program your remote, please contact us at customerservice@bondhome.io.

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Setup (iOS)

  1. Make sure that you have a stable and working wireless network.
  2. Plug the bond into an outlet.
  3. The bond center ring light will be white while the bond is in boot up mode.
  4. The bond center ring light will be flashing green when the bond is ready to be used. If the bond light ring is not flashing green, try performing a WiFi (Green) reset.  https://olibra.zendesk.com/hc/en-us/articles/115002787731-bond-bridge-How-to-connect-to-a-new-WiFI-network-using-the-Green-WiFi-Reset?product=bond-bridge

*** Important note ***

If the bond center ring light is red, try performing a rescue reset (WiFi settings and all programmed devices will be lost, and a firmware update will be forced).

  1. Download the bond app. at https://apps.apple.com/us/app/bond-home/id1447691811
  2. Open the bond application.
  3. If you already have a bond account, simply log in and continue to the next step. If you do not have a bond account, press Create Account and enter your name, email, and a password and click Create Account.
  4. Once logged in, click the + sign on the upper right corner of your application screen and choose Bond Bridge.

***You will get a pop-up message recommending using the legacy app. instead. Just click Ignore.***

  1. Once you are on the setup screen, select Continue.
  2. Go to your settings, select WiFi, and connect to the bond network. It should look like Bond Config followed by the bond serial number. If you are unable to connect to the bond WiFi, please use the procedure in https://olibra.zendesk.com/hc/en-us/articles/360000320952-Can-t-Connect-to-BOND-WiFi-Web-user-Interface to manually connect the BOND to your account.
  3. Select Continue.
  4. Select the network you wish to connect to and enter the network password. If you do not see your network, refresh the list by pulling the list down and releasing it.
  5. Once connected to your network, the bond ring light will turn blue.

*** Important note ***

If the bond is unable to connect to your WiFi network, the bond center ring light will turn orange. Please try the following:

  1. Make sure you are entering your correctly entering your password.
  2. Try a WiFi reset and try the setup process again.
  3. Try resetting your WiFi router.
  4. Unplug your BOND, wait 30 seconds, and plug it back in.

13. If you are still having issues connecting to WiFi, please contact us at customerservice@bondhome.io.

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Adding a New device (iOS)

  1. From the “My Devices” screen on the bond home app., click the + sign on the upper right corner of the screen and choose Remote Control.

    mceclip0.png    mceclip1.png

  1. Choose your bond under and select a device type.

    mceclip2.png  mceclip3.png
  2. Once you are on the “About your fan” screen, where you can set the device name & location, select Continue.

    mceclip4.png
  3. Choose the function/button that best represents the function of your remote to be programmed into the bond – i.e. Power On/Off, Speed, Light, etc.

 mceclip5.png

*** Important Note***

If your remote is an IR remote, please select “Advanced”, change Signal Type to IR and click Save.

mceclip6.png  mceclip7.png          

  1. Begin the scanning process on the app. by following the on-screen instructions and selecting Start.
    mceclip8.png
  2. Aim your remote at the bond and press the button repeatedly until the bond center ring light turns green.  Please have the remote about 2 feet away from the bond.
    mceclip9.png
  3. Once the bond center ring lights turn blue, you will be asked to choose your remote from a list of remotes that matched the signal. Test them and select the best fit.
  4. Select “Use this remote”.
  5. Select Done.

*** Important note ***

If you were unable to program your remote please try the following:

  1. Try changing the remote batteries.
  2. Instead of pressing and holding the function, try pressing the function repeatedly.
  3. Get closer (1 foot) or further away (4 feet) from the BOND and try again.
  4. Try pointing the remote directly at the BOND front or sides when recording.
    1. The front part of the Bond unit is opposite the USB port.
  5. Go back to step 4 for choosing a command and try recording a different function.
  6. If unsuccessful, power cycle the bond by unplugging it, and plugging it back in after 30 seconds.
  7. If you are still unable to program your remote, please contact us at customerservice@bondhome.io.

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State Tracking

What is State Tracking?

This applies to a device (ceiling fan light that only has a Light Toggle RF signal), not discrete ON/OFF signal. This can create a problem where you ask Alexa, Google to turn a fan light ON when it is already ON, and the BOND then will send the toggle signal which will actually turn the device OFF.

Our solution to this problem is, to keep track of the state of the device on our server, and do not send the Toggle signal if we think the device is already in the requested state.

***Important Note*** If you are using the remote along with the BOND application and or an integration, you may not want to use this feature as the BOND belief state may not be correct

How to Enable it 

Steps below are for a ceiling fan with a toggle for the light.

  1. In the bond home application select the fan device with the toggle light.
  2. Select settings at the top right of the fan device.
    mceclip10.png
  3. Select Device settings for iOS and Settings for Android.
  4. Slide the switch to the right to enable the Trust for Tracked Light State.
    1. To confirm the setting is turned on.
      1. Go back to fan controls for the device.
      2. Exit back to the main bond home application screen.
      3. Select the fan device.
      4. Select Settings at the top right.

Change the Tracked State

If the actually state of the fan light is different from the application state, you can change it by following the steps below.

  1. In the bond home application select the fan device with the toggle light.
  2. Select settings at the top right of the fan device.
  3. Select Fix Track State.
  4. If the light is actually off but the application shows it is on (green circle for light) move the slider to the left and select Save.
  5. If the light is actually on but the application shows it off (no green circle for light) move the slider to the right and Select Save.

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Adjusting the Center Ring Brightness

  1. Under My Bond Bridges, select the bond you want to adjust.
  2. In the bond Settings screen move the slider to the left to decrease the brightness.  If all the way to the left the center ring will be off.
    1. Android
      mceclip11.png
    2. iOS
      1. The adjustment is located under the firmware update.  There is no label for the adjustment at this time.

mceclip13.png

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Setting up and Using Amazon Echo

  1. In order to connect Alexa and bond, you need to create an account in the BOND app and connect it to your Alexa account. If you already have a BOND account, go to step 3.
  2. Open the Bond Home app. and select “Create account”. Enter your name, a password, and your email.
  3. Once a username and password are created, go to the Alexa app. Click on the dropdown menu from the top left corner of the screen and choose “Skills & Games”.
  4. Type bond into the search bar and click the search button. Next, click on the Bond Home skill and choose to Enable the skill.
  5. You should be prompted to enter your bond user and password to authenticate the bond.
  6. You should see a “Discover Devices” pop up. Select the “Discover Devices” option. You should then see your devices listed in "All Devices" or the fan lights in "Lights" and "Switches" will list your fans. If your devices are not found, select "+" followed by "Add Device", "Other" and "Discover Devices". If that doesn’t work please try the following:
  7. Restart your Alexa device and the BOND.
  8. Disable and re-enable the skill for the BOND in the Alexa app.
  9. Download and install any software updates available for Alexa and BOND.
  10. Make sure Alexa, the device the Alexa application is on and the BOND are on a network that has a connection to the Internet.

*If you are still having trouble discovering your devices, please contact us at customerservice@bondhome.io.

***Important Note: How to interact with Alexa***

  • Support for Ceiling Fans:

    • "Turn on/off <device name>"
    • "Set <device name> to speed #"
    • "Set <device name> to low/medium/high"
    • "Set <device name> speed to <beaufort scale>"
    • "Set <device name> to 0-100 percent"
    • If CF has a light:
    • "Turn on/off <device name> light"
  • Support for Motorized Shades:

    • "Turn on/off <device name>" (for open/close)
    • "Set <device name> to favorite position" or "Set <device name> to preset mode"
  • Support for Fireplace:

    • "Turn on/off <device name>"
    • "Turn on/off <device name> light" (if fireplace has light)
  • Support for any other generic device type (last item in the Device type listing):

    • "Turn on/off <device name>"

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Setting Up and Using Google Home

  1. In order to connect Google Home and BOND you will need to create an account in the BOND app. If you already have a BOND account, proceed to step 3.
  2. In the intro screen, select “Create account”. Enter your name, a password, and your email.
  3. Once you have an account go to the Google Home app. (make sure you’re logged in). Click on the Home icon from the bottom left corner of the screen and choose “Add”.
  4. Select "Set up device".
  5. Select "Works with Google".
  6. Type bond into the search bar and click the search button.
  7. Select “Bond Home”. (DO NOT USE Bond Smart Home.)
  8. You should be prompted to enter your bond user and password to authenticate the bond. Once the pairing is complete, your devices should appear. If they do not appear please try the following:
  9. Restart Google Home and the BOND.
  10. Unlink and then relink your BOND account to Google Home.
  11. Download and install any software updates available for Google and BOND.
  12. Make sure Google Home, the device the Google application is on and the BOND are on a network that has a connection to the Internet.

*If you are still having trouble discovering your devices, please contact us at customerservice@bondhome.io.

***Important Note: How to interact with Google Home***

  • Support for Ceiling Fans:

    • "Turn on/off <device name>"
    • "Set <device name> to speed #"
    • "Set <device name> to low/medium/high"
    • "Set <device name> speed to <beaufort scale>"
    • "Turn on/off <device name> light"
  • Support for Motorized Shades:

    • "Open/Close <device name>"
    • "Set <device name> to favorite position"
  • Support for Fireplace:

    • "Turn on/off <device name>"
    • "Turn on/off <device name> light" (if fireplace has light)
  • Support for any other generic device type (last item in the Device type listing):

    • "Turn on/off <device name>"

 

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