bond bridge - Can't Connect to BOND WiFi - Web user Interface

Procedure for BONDs with serial numbers that start with A or B (AJ10000)

The set up for the BOND is a two part process.  In the first part, you need to connect to the BOND unit through Wifi using the BOND application.  After this is completed, you will connect the BOND to your home WiFi network.  If you are not able to connect to the BOND unit WiFi through your phone / tablet, the instructions below will help.  This procedure allows the BOND to connect directly to your WiFi, but doesn't associate the BOND unit to your BOND account.  You will need to contact customer service and provide the BOND serial number and pin which are located on the bottom of the BOND unit plus the email address used for your BOND account to complete the process.

Using the WebUI to connect:

  • Go back to the main page of the BOND application (cancel set up).
  • Go to the WiFi settings for your device.
  • Please make sure your cell data is off or the automatic switch to cell data for bad wifi connections is turned off.
  • Select the BOND WiFi (serial number of your BOND unit).
  • Open a web browser on your device that has the BOND application installed on it.
  • Enter 192.168.100.1 in the browser address bar.
    • If that doesn't work please use 10.7.42.1

  • Select your WiFi network (select your Access Point).
  • Enter in your password.
  • Select Submit.
  • You will see a message asking you to contact customer service.
    • If this is the first time setting up the BOND, you will need to contact customer support to add the BOND to your account. Please provide the BOND serial number and pin located on the bottom of the BOND unit plus the email address for your BOND account to the customer service agent. Customer service will notify you when the BOND has been added to your account.

 

Once the BOND has been added to your account you can open the BOND application and start adding devices.

Procedure for BONDs with serial numbers that start with Z (ZZ10000)

The set up for the BOND is a two part process.  In the first part, you need to connect to the BOND unit through Wifi using the BOND application.  After this is completed, you will connect the BOND to your home WiFi network.  If you are not able to connect to the BOND unit WiFi through your phone / tablet, the instructions below will help.  This procedure allows the BOND to connect directly to your WiFi and associate the BOND to your BOND account.

  • Go back to the main page of the BOND application (cancel set up).
  • Go to the WiFi settings for your device.
  • Please make sure your cell data is off or the automatic switch to cell data for bad wifi connections is turned off.
  • Select the BOND WiFi (serial number of your BOND unit).
  • Open a web browser on your device that has the BOND application installed on it.
  • Enter 10.7.42.1 in the browser address bar.
  • Enter the account code, letter A in the image below
    • The account code is located in the BOND application settings menu.  Settings is the the cog located at the top right of the application.
  • Select Add BOND to Account.  Letter B in the image below.

mceclip1.png

  • Select your WiFi network (Select your Access Point).  
  • Enter in your password.
  • Select Connect to WiFi.
  • After you select the WiFi network, enter your password and select Connect (Letters C, D, and E) your BOND will be associated to your account and connected to your WiFi network.
  • If there are any issues with connecting the BOND, please contact customer service at customerservice@bondhome.io

You can open the BOND application and start adding devices.

 

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